Apr 2, 2024
When a complaint is received, the first reaction is usually emotive, and often complaints are taken personally. However, if your process is clear, the emotion can be decreased and the learnings from managing them can be very useful. A client recently commented; “We...
Jan 4, 2024
HCPG do not purport to be Health and Safety experts, but with the ongoing aim of facilitating a better understanding of this process. here is a revisit in the form of a blog. When you create your risk assessments remember: – Use a standard template – this...
Nov 1, 2023
Do you treat under 18s? Do you understand who can give consent for under 13s? Our blogs before have covered 16 and 17 year olds and Gillick Competent 14 and 15 year olds so this month we are looking at under 13s. The CSP advises that children under 13 should be...
Sep 1, 2023
The professional duty of candour refers to openness and honesty when things go wrong within health and social care services. It is a professional responsibility to be honest with patients when things go wrong. As a doctor, nurse or midwife, allied health professional...
Jun 26, 2023
Infection Prevention and Control The definition of Infection Prevention and Control (IPC) Infection prevention and control (IPC) is a practical, evidence-based approach preventing patients and health workers from being harmed by avoidable infections. Effective IPC...
Apr 25, 2023
Why do we need to do mandatory training when we work in healthcare? What is the difference between statutory and mandatory training? Which courses do we need to do and how often do we need to repeat the training? Why do we need to do mandatory training when we work in...
