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What do our professional and regulatory bodies (HCPC,CSP and GOsC) say about interpreters?   CSP Quality Assurance Standards   Offer the service user an interpreter where appropriate   CSP Frontline Article I October 2023   “The use of interpreters...

When a complaint is received, the first reaction is usually emotive, and often complaints are taken personally.  However, if your process is clear, the emotion can be decreased and the learnings from managing them can be very useful. A client recently commented; “We...

You may well know by now if you have been selected for an audit by the HCPC. Don’t panic! You can do this. I have undergone this process so thought maybe a few tips may be helpful. I would encourage you to see the audit as an opportunity to showcase your dedication to...

HCPG do not purport to be Health and Safety experts, but with the ongoing aim of facilitating a better understanding of this process. here is a revisit in the form of a blog. When you create your risk assessments remember: - Use a standard template - this is...

Do you treat under 18s? Do you understand who can give consent for under 13s? Our blogs before have covered 16 and 17 year olds and Gillick Competent 14 and 15 year olds so this month we are looking at under 13s. The CSP advises that children under 13 should be...

Sadly the statistics for violence and aggression against health and social care workers continues to rise despite training and increased awareness across these sectors. This blog provides information and asks are you doing all you can to ensure you avoid becoming one...