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Referrals - What do you actually know and understand about your client list? How many people really self-refer to a clinician? How often do you hear “a friend recommended you”; “my GP mentioned you”; my neighbour has seen you”; “you treated a member of my family” ....

Have you ever audited your clinic against your professional body’s and your regulator’s standards ? Do you know that you comply? How robust are your processes? Do you care or are you happy to carry on and hope nothing goes wrong? Auditing a physiotherapy clinic helps...

A sobering starting thought but when you work alone, how safe do you think you are? How quickly would someone know if something happened to you? Are you aware of the HSE advice on lone working? 1 This month we share some thoughts and pointers to consider; helping...

What do our professional and regulatory bodies (HCPC,CSP and GOsC) say about interpreters?   CSP Quality Assurance Standards   Offer the service user an interpreter where appropriate   CSP Frontline Article I October 2023   “The use of interpreters...

When a complaint is received, the first reaction is usually emotive, and often complaints are taken personally.  However, if your process is clear, the emotion can be decreased and the learnings from managing them can be very useful. A client recently commented; “We...

You may well know by now if you have been selected for an audit by the HCPC. Don’t panic! You can do this. I have undergone this process so thought maybe a few tips may be helpful. I would encourage you to see the audit as an opportunity to showcase your dedication to...