Our Service 
Audits

How do you know you meet the standards and regulations?

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How would you prove it?

How do you know where you are on your governance journey?

A HCPG audit can help.

HCPG provides evidence for all this and more through an independent external audit.

Our audit:

Provides an objective insight into your business, and;

Reviews your compliance against the HCPC and CSP standards and regulations, and;

Delivers assurance that the business foundations are robust and function well and;

Ensures that everything regulatory is up to date and;

Provides a process to stay up to date.

We audit your practice against your professional standards and regulations. Providing an action plan and bespoke support package which suits your individual needs.

On completion of the audit, and action plan delivered, we review it together. The next steps are discussed, and the way forward agreed upon. (Includes the suggested level of support).

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There are 4 levels

Entry Level

The Entry Level Audit package over 6 months aimed at Practice Managers/Clinic leads. It provides external independent confirmation that their governance is robust.

HCPG would not recommend this level of support for a compliance notice. This level is for those who have an established evidenced governance process already in place: Or those who have a high level of admin time to progress quickly.

HCPG visits your clinic and reviews your practice. Service-specific standards and processes checked e.g. In Physiotherapy, HCPC, and CSP. The audit usually takes a whole day, on our web-based audit tool. Audit completed, you receive RAG rated, prioritized action plan within 2 working days.

We will call once a month for a booked 30 minute call for the first three months to answer queries and offer support

We will revisit and reaudit in full early in month 6

Support Level

The Support Level Package over 12 months aimed at Practice Managers/Clinical Leads. It is for those who, on completion of the initial audit, feel that they will need more time and more support: Before they can ensure that external independent audit confirms their governance is robust.

HCPG recommends this level for a service already on their compliance journey. Those needing support to move things forward within a formal prioritized structure…

HCPG visits your clinic and reviews your practice. Service-specific standards and processes checked e.g. In Physiotherapy, HCPC, and CSP. The audit usually takes a whole day, on our web-based audit tool. Audit completed, you receive RAG rated, prioritized action plan within 2 working days.

We will call once a month for a booked 30 minute call for the first 6 months to answer queries and offer support.

We will revisit and review audit actions in month 6.

We will revisit and reaudit in full early in month 12

Partner Level

The Partner Level Package over 12 months aimed at Practice Managers/Clinical Leads. It is for those who, on completion of the initial audit, feel they need in-depth training and more support. They have very little in place. An external independent audit would not confirm their governance as robust.

HCPG recommends this level for a service ready to start on their compliance journey. Those who are not sure how or where to start.

HCPG visits your clinic and reviews your practice. Service-specific standards and processes checked e.g. In Physiotherapy, HCPC, and CSP. The audit usually takes a whole day, on our web-based audit tool. Audit completed, you receive RAG rated, prioritized action plan within 2 working days.

We will call once a month for a booked 30 minute call for 12 months to answer queries and offer support.

We will provide 5 Policies or templates of your choosing.

We will deliver one in house training day bespoke to your needs.

We will revisit and review audit actions in month 4.

We will revisit and review audit actions in month 8.

We will revisit and reaudit in full early in month 12.

Partner Level Plus

The Partner Level Package over 12 months aimed at Practice Managers/Clinical Leads. It is for those who, on completion of the initial audit, feel they need in-depth training and more support. They have very little in place. and an external audit would find the governance processes in need of much support.

HCPG recommends this level for a service ready to start on their compliance journey. Those who are not sure how or where to start and those who need support , templates and lack time.

HCPG visits your clinic * and reviews your practice. Service-specific standards and processes checked e.g. In Physiotherapy, HCPC, and CSP. Care Quality Commission requirements are also taken into account. The audit usually takes a whole day, on our web-based audit tool. Audit completed, you receive a RAG rated, prioritized action plan within 2 working days. (* This may be by Zoom during COVID restrictions)

We will call once a month for a booked 30 minute call for 12 months to answer queries and offer support

All relevant templates provided (from 40+)

All relevant policies provided and developed with you (20 +)

We will deliver one in house training day bespoke to your needs

We will revisit* and review audit actions in month 4

We will revisit* and reaudit in full early in month 12

Get In Touch!

If you have any questions or are interested in our services then please get in touch! You can either send us a message via our contact form, email us or book in a call at a time to suit you. We look forward to hearing from you. 

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Testimonials

Having recently completed two Courses with Sandra and Sarah at HCPG, I can thoroughly recommend their services. The  Training on 'Working in Private Practice/compliance refresher' course exceeded my expectations. So if you are, like I was, fretting and worrying over whether your practice is compliant and whether you can meet the standards, I'd strongly encourage you to book at least one of these courses and save yourself a lot of unnecessary angst! I was reassured that I had many things already in place and now have a plan of how I can fill the gaps.
 Thank you HCPG

HCPG is an excellent company, and I cannot recommend working with them enough. Compliance is so important, but it can be hard to know where to start on your own. Sandra and Sarah will work with you every step of the way, and I feel so much more confident now. I have recently completed their compliance in private practice courses (parts 1 and 2), and they were so informative, very thought-provoking, and again I would really recommend them.

Such a fantastic service from two extremely knowledgeable healthcare workers.

All their help with policy documentation has been invaluable and their online template shop is a godsend!

These ladies are slowly taking me through what seemed like an impossible task, while it seems overwhelming at times I know I just need to take it one step at a time.

I have learned so much about the things I need to put in place that I was unaware of before and look forward to being someone who is I think the term they used 'unconsciously competent' where it is just the norm in my practice.

I would recommend them to everyone such a font of knowledge without judgement!

We engaged Sandra and Sarah last year to help us address our current level of compliance and to ensure we are meeting clinical standards. The initial audit provided us with a clear pathway to help develop our goals and strategy. Training sessions and regular meetings enabled us to stay on track and also educate ourselves and our staff. Overall an excellent experience and although we have made many changes over the last 1 year, as a company we can see the benefits of this and will continue to do our best to maintain these standards. Great team to work with, and extremely knowledgeable. Thank you once again.

Nicola B.

Working with HCPG has been an invaluable process in setting up my clinic. Going through the policies, associated documents and seeing how it all fits together, has really improved my confidence and knowledge, with a better understanding of HCPC compliance. This area can be filled with worry and fear, but Sandra and Sarah, who are so approachable and knowledgeable, have made it an enjoyable experience! I would highly recommend their service, and really feel that it is a ‘no-brainer’ for any clinic owner.

Stephen Reading

“I really valued both your input, both on a quality improvement aspect but also to give me a much better understanding of the regulatory standards.

PhysioNet Bristol

Excellent has made me aware of the shortcomings within my practice and provided a springboard to implement change.”

Judith Sutherland House

I really appreciate your efforts and ways on bringing the team together, making sure everyone is included and is valued - this was very impressive.

Heather D2M

It has been a thorough and rigorous process which has enabled us to explore how we would deal with possible scenarios in our service delivery, and document the processes to do that."

Tim Surrey Physio

Sandra and Sarah are two super-experienced old-school (a time when things were done properly) physiotherapists who I had the pleasure to meet a few months ago. We completed a very thorough audit of one of my physiotherapy clinics which took several months to do, but was a worthwhile experience. Sarah and Sandra’s unique knowledge of the physiotherapy marketplace ensures they are best placed to advise on areas of governance which need improving. They guided us on what we needed to do to improve, and keep us compliant with HCPC and CSP standards.

Jo, Bath

Everything ran like clockwork and absolutely proved to me that our Audit result wasn't just on the certificate but a valid outcome. I can't thank you both enough for the support you gave last year which helped to bring us to where we are now.

Katherine

I have known I needed to seriously update my compliance for ages but I kept putting it off and burrowing my head in the sand because I just didn't know where to start? what to do? and whether I had time? I always felt it was something I probably should know how to do and I was embarrassed that I wasn't up to date. Fortunately, I have found HCPG who are amazing. Now I have a plan, the skills, the resources, the training, and most importantly, a supportive ear to guide me through the complexity of compliance.