Frequently Asked Questions
Is the 15 minute call you offer free and how do I book?
Yes, it is free and with no obligation, click here to book.
How do I order a policy, course, consultancy call or training session?
What happens once I’ve placed an order?
All purchases are added to your account which you can access and download by clicking my orders. The call associated with a policy is linked to the purchase, where you can access our diaries and book the most suitable time for you.
How do the template packs link to a policy?
Why should I buy a policy or template?
Where can I find the compliance basics to get my service started?
If I can’t attend a course, will I receive a refund?
You will receive a full refund if you cancel at least 14 days before the course date.
How long does an audit take?
It takes a whole day which starts at around 10.30am with a break for lunch.
What should I have ready for the audit?
Every initial audit is the same. We provide a report 48 working hours after the audit. We then discuss which package will suit you. Any additional items we can bespoke to your service and work out the financials together (these items could be extra documents or training that is specific to your site). We can offer instalment payment terms and are here to help you every step of the way.
Get In Touch!
If you have any questions or are interested in our services then please get in touch! You can either send us a message via our contact form, email us or book in a call at a time to suit you. We look forward to hearing from you.
Having recently completed two Courses with Sandra and Sarah at HCPG, I can thoroughly recommend their services. The Training on 'Working in Private Practice/compliance refresher' course exceeded my expectations. So if you are, like I was, fretting and worrying over whether your practice is compliant and whether you can meet the standards, I'd strongly encourage you to book at least one of these courses and save yourself a lot of unnecessary angst! I was reassured that I had many things already in place and now have a plan of how I can fill the gaps.
Thank you HCPG
HCPG is an excellent company, and I cannot recommend working with them enough. Compliance is so important, but it can be hard to know where to start on your own. Sandra and Sarah will work with you every step of the way, and I feel so much more confident now. I have recently completed their compliance in private practice courses (parts 1 and 2), and they were so informative, very thought-provoking, and again I would really recommend them.
Such a fantastic service from two extremely knowledgeable healthcare workers.
All their help with policy documentation has been invaluable and their online template shop is a godsend!
These ladies are slowly taking me through what seemed like an impossible task, while it seems overwhelming at times I know I just need to take it one step at a time.
I have learned so much about the things I need to put in place that I was unaware of before and look forward to being someone who is I think the term they used 'unconsciously competent' where it is just the norm in my practice.
I would recommend them to everyone such a font of knowledge without judgement!
We engaged Sandra and Sarah last year to help us address our current level of compliance and to ensure we are meeting clinical standards. The initial audit provided us with a clear pathway to help develop our goals and strategy. Training sessions and regular meetings enabled us to stay on track and also educate ourselves and our staff. Overall an excellent experience and although we have made many changes over the last 1 year, as a company we can see the benefits of this and will continue to do our best to maintain these standards. Great team to work with, and extremely knowledgeable. Thank you once again.
Working with HCPG has been an invaluable process in setting up my clinic. Going through the policies, associated documents and seeing how it all fits together, has really improved my confidence and knowledge, with a better understanding of HCPC compliance. This area can be filled with worry and fear, but Sandra and Sarah, who are so approachable and knowledgeable, have made it an enjoyable experience! I would highly recommend their service, and really feel that it is a ‘no-brainer’ for any clinic owner.
“I really valued both your input, both on a quality improvement aspect but also to give me a much better understanding of the regulatory standards.
Excellent has made me aware of the shortcomings within my practice and provided a springboard to implement change.”
Judith Sutherland House
I really appreciate your efforts and ways on bringing the team together, making sure everyone is included and is valued - this was very impressive.
It has been a thorough and rigorous process which has enabled us to explore how we would deal with possible scenarios in our service delivery, and document the processes to do that."
Tim Surrey Physio
Sandra and Sarah are two super-experienced old-school (a time when things were done properly) physiotherapists who I had the pleasure to meet a few months ago. We completed a very thorough audit of one of my physiotherapy clinics which took several months to do, but was a worthwhile experience. Sarah and Sandra’s unique knowledge of the physiotherapy marketplace ensures they are best placed to advise on areas of governance which need improving. They guided us on what we needed to do to improve, and keep us compliant with HCPC and CSP standards.
Everything ran like clockwork and absolutely proved to me that our Audit result wasn't just on the certificate but a valid outcome. I can't thank you both enough for the support you gave last year which helped to bring us to where we are now.
I have known I needed to seriously update my compliance for ages but I kept putting it off and burrowing my head in the sand because I just didn't know where to start? what to do? and whether I had time? I always felt it was something I probably should know how to do and I was embarrassed that I wasn't up to date. Fortunately, I have found HCPG who are amazing. Now I have a plan, the skills, the resources, the training, and most importantly, a supportive ear to guide me through the complexity of compliance.