Frequently Asked Questions

Is the 15 minute call you offer free and how do I book?

Yes, it is free and with no obligation, click here to book.

How do I order a policy, course, consultancy call or training session?
  1. Click store from the top menu.
  2. Create an account on our website.
  3. Select what you would like to order.
  4. Click add to order.
  5. Click checkout.
  6. Read and click the approve these items tab to agree to our NDA (non-disclosure agreement) and T & Cs.
  7. Enter your payment details.
What happens once I’ve placed an order?

All purchases are added to your account which you can access and download by clicking my orders. The call associated with a policy is linked to the purchase, where you can access our diaries and book the most suitable time for you.

How do the template packs link to a policy?
The packs provide the associated documentation mentioned in the policy and make the whole process even more robust. Each pack is discounted compared to purchasing individual items.
Why should I buy a policy or template?
We save you time, explain version control and implementation. We offer suggestions to engage your team (if applicable) and we ensure you have personalised the process to your service. We are here to ensure that, if questioned, you really understand why and how you are using it.
If I can’t attend a course, will I receive a refund?

You will receive a full refund if you cancel at least 14 days before the course date.

How long does an audit take?

It takes a whole day which starts at around 10.30am with a break for lunch.

Tell me a little more about the audit?

Every initial audit is the same. We provide a report 48 working hours after the audit. We then discuss which package will suit you. Any additional items we can bespoke to your service and work out the financials together (these items could be extra documents or training that is specific to your site). We can offer instalment payment terms and are here to help you every step of the way.

Get In Touch!

If you have any questions or are interested in our services then please get in touch! You can either send us a message via our contact form, email us or book in a call at a time to suit you. We look forward to hearing from you. 

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Testimonials

"We are at the beginning of our journey with HCPG. We recently attended two courses run by Sarah and Sandra. The attendees were kept to a very small number on each course. This was really helpful as it meant that the group could raise questions which were specific to them in each case and the ladies were able to tailor their responses to specific situations, rather than generic answers. We came away from the courses feeling much more confident that the policies HCPG are helping us to create are suitable for our practice and we understand the thinking behind each one of them. Their resources are significant and really helpful. Anything they bring to our attention, they have templates available in their store which meet the requirements."

Dawn Ashworth

"So glad we started the compliance process with these ladies. We have been running our clinic for a long time and it is great to take stock and update policies and procedures in todays crazy world. The guidance and advice from HCPG has been invaluable.. recommend to any and every physio clinic"

Belfast Pilates & Physiotherapy

"3 hours well spent in a small group zoom course with HCPG - working in Private Practice Part 1. Dedicated time to set aside to think about policies. Time to discuss specifics with 2 ladies who really know the up-to-the minute latest on what we should all be doing. A relaxed approach and small group meant no worry about asking ‘silly questions’. Importantly I have a manageable list of ‘to dos’ and some extra confidence that I know where tweaks are needed to ensure our compliance. I also know where to go for further help - empowering. Thank you Sandra and Sarah"

Lorna

"Working in private practice course. I was in a very small group so we could feel free to openly discuss all issues around policies and difficult situations. It was open, relaxed and totally non judgmental. It also gave me lots to think about and l will certainly be making quite a few changes and additions to my policies. Thank you"

Moira Slawson

"We've worked with HCPG a few times - Sarah and Sandra are absolutely excellent. We want to be compliant as a growing organisation, and we need their expert help to assist us. Well worth it. Just do it. Thank you Sandra and Sarah"

Amanda S

"HCPG are an excellent company that give you so much support and guidance in working and striving towards compliance. I just attended one of their evening events (part 2), and it was really good to revisit a range of topics I had covered with them previously, and I learned a whole lot more.I’ve realised this is an ongoing process and not something you just tick off, so I’m pleased to be continuing to work with Sandra and Sarah in the future."

Nic B