Frequently Asked Questions

Is the 15 minute call you offer free and how do I book?

Yes, it is free and with no obligation, click here to book.

How do I order a policy, course, consultancy call or training session?
  1. Click store from the top menu.
  2. Create an account on our website.
  3. Select what you would like to order.
  4. Click add to order.
  5. Click checkout.
  6. Read and click the approve these items tab to agree to our NDA (non-disclosure agreement) and T & Cs.
  7. Enter your payment details.
What happens once I’ve placed an order?

All purchases are added to your account which you can access and download by clicking my orders. The call associated with a policy is linked to the purchase, where you can access our diaries and book the most suitable time for you.

How do the template packs link to a policy?
The packs provide the associated documentation mentioned in the policy and make the whole process even more robust. Each pack is discounted compared to purchasing individual items.
Why should I buy a policy or template?
We save you time, explain version control and implementation. We offer suggestions to engage your team (if applicable) and we ensure you have personalised the process to your service. We are here to ensure that, if questioned, you really understand why and how you are using it.
Where can I find the compliance basics to get my service started?
We offer a compliance improvement guide for £60 and a discounted starter compliance improvement package to help you launch your compliance journey.
Visit our store to view the guide or starter package.
If I can’t attend a course, will I receive a refund?

You will receive a full refund if you cancel at least 14 days before the course date.

How long does an audit take?

It takes a whole day which starts at around 10.30am with a break for lunch.

What should I have ready for the audit?

Every initial audit is the same. We provide a report 48 working hours after the audit. We then discuss which package will suit you. Any additional items we can bespoke to your service and work out the financials together (these items could be extra documents or training that is specific to your site). We can offer instalment payment terms and are here to help you every step of the way.

Get In Touch!

If you have any questions or are interested in our services then please get in touch! You can either send us a message via our contact form, email us or book in a call at a time to suit you. We look forward to hearing from you. 


Nicola B.

Working with HCPG has been an invaluable process in setting up my clinic. Going through the policies, associated documents and seeing how it all fits together, has really improved my confidence and knowledge, with a better understanding of HCPC compliance. This area can be filled with worry and fear, but Sandra and Sarah, who are so approachable and knowledgeable, have made it an enjoyable experience! I would highly recommend their service, and really feel that it is a ‘no-brainer’ for any clinic owner.

Stephen Reading

“I really valued both your input, both on a quality improvement aspect but also to give me a much better understanding of the regulatory standards.

PhysioNet Bristol

Excellent has made me aware of the shortcomings within my practice and provided a springboard to implement change.”

Judith Sutherland House

I really appreciate your efforts and ways on bringing the team together, making sure everyone is included and is valued - this was very impressive.

Heather D2M

It has been a thorough and rigorous process which has enabled us to explore how we would deal with possible scenarios in our service delivery, and document the processes to do that."

Tim Surrey Physio

Sandra and Sarah are two super-experienced old-school (a time when things were done properly) physiotherapists who I had the pleasure to meet a few months ago. We completed a very thorough audit of one of my physiotherapy clinics which took several months to do, but was a worthwhile experience. Sarah and Sandra’s unique knowledge of the physiotherapy marketplace ensures they are best placed to advise on areas of governance which need improving. They guided us on what we needed to do to improve, and keep us compliant with HCPC and CSP standards.

Jo, Bath

Everything ran like clockwork and absolutely proved to me that our Audit result wasn't just on the certificate but a valid outcome. I can't thank you both enough for the support you gave last year which helped to bring us to where we are now.


I have known I needed to seriously update my compliance for ages but I kept putting it off and burrowing my head in the sand because I just didn't know where to start? what to do? and whether I had time? I always felt it was something I probably should know how to do and I was embarrassed that I wasn't up to date. Fortunately, I have found HCPG who are amazing. Now I have a plan, the skills, the resources, the training, and most importantly, a supportive ear to guide me through the complexity of compliance.


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