Apr 25, 2024
What do our professional and regulatory bodies (HCPC,CSP and GOsC) say about interpreters? CSP Quality Assurance Standards Offer the service user an interpreter where appropriate CSP Frontline Article I October 2023 “The use of interpreters...
Apr 2, 2024
When a complaint is received, the first reaction is usually emotive, and often complaints are taken personally. However, if your process is clear, the emotion can be decreased and the learnings from managing them can be very useful. A client recently commented; “We...
