Apr 29, 2025
While 90% of our Partners sailed through 2024 without directly handling complaints, the 10% who did uncovered a powerful truth: complaints are prime opportunities for progress. In today’s increasingly demanding world, how we handle these moments can define our...
Apr 4, 2025
Consent for 16- and 17-Year-Olds Patients aged 16 and 17 can consent to treatment if they have the capacity to do so. What is Capacity? Capacity means the ability to: 1. Understand the information provided about treatment. 2. Retain the information. 3. Weigh up the...
